Overview:

The Answer is “Yes.” What’s the Question? – How a culture of accommodation creates customer experiences that beat the competition.

In the most competitive business environment in modern history, the winners today are often those who are remarkably easy to do business with. Being better tuned-in to the increasingly unique wants and needs of your customers and clients creates better experiences and increased loyalty. In this eye-opening, high-content and very entertaining presentation, popular Customer Experience and Marketing expert David Avrin, CSP shines a light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating barriers, engaging prospects and creating Customer Experiences worth sharing.

Participants of this session will:

• Better understand the cause and pervasiveness of the shift in customer and client behavior
• Recognize the profound difference between customer service and customer experience… and why that matters.
• Understand a day in the life of their customer and create alignment between their needs and our deliverables.
• Recognize the profound impact of social media and the devastating ramifications of under-performing in the eyes of your customers.

BIO:

David Avrin
One of the most in-demand Customer Experience and Marketing speakers and consultants in the world today, David Avrin, CSP has shares his content-rich, very entertaining and actionable presentations with enthusiastic audiences across North America and around the world including recent presentations in Singapore, Bangkok, Melbourne, Brisbane, Antwerp, Buenos Aires, Bogota, Mumbai, Sri Lanka, Abu Dhabi, Manila, Rotterdam, Barcelona, Monte Carlo, London, New Delhi, Johannesburg and Dubai. David helps organizations better understand and connect with their changing customers and clients to help future-proof their businesses.

David’s business insights have been featured on thousands of media outlets around the world. He is also the author of five books including the acclaimed: It’s Not Who You Know, It’s Who Knows You!, Visibility Marketing, Why Customers Leave (and How to Win Them Back) and his newest book: The Morning Huddle — Powerful Customer Experience Conversations to Wake You Up, Shake You Up and Win More Business.

Peter Rasmussen