Featuring leading speakers from within and outside of the Industry, the Content Sessions bring you actionable and inspiring insight delivered on trends, opportunities, skills, best practices and personal growth; providing you with the means to inspire innovation, leadership and growth for you and within your own organization. Please visit frequently to see the details as they are added.
sunday, april 18
Award Winning Journalist, Human Nature Expert and Author
6:00pm – 6:45pm
Opening Keynote: We Need to Talk: How to Have Conversations that Matter
Some experiences are vastly more memorable and meaningful than others: A moment of extraordinary service that a customer can’t stop talking about. A moment of insight that helps a group of employees embrace a new vision. A moment of compassion that makes a patient’s burden feel lighter. Everywhere you look, people are trying to craft memorable experiences—from customer experiences to patient experiences. Leaders are working hard to boost employee engagement, student engagement, and parishioner engagement. But these discussions have been dominated by a focus on fixing problems (what Chip Heath calls “filling pits”), rather than creating memorable experiences (“raising peaks”). Yet Heath’s research suggests that it’s far more valuable to build peaks.
How do you build peaks for the people you care about? In this talk, drawing from his book The Power of Moments, Heath will reveal the four elements that create defining moments. Armed with an understanding of these elements, we can be the authors of moments that spark delight, connection, and insight.
Communication and Human Nature Expert, Award-winning journalist, and Author
Celeste Headlee is an award-winning journalist, public speaker and author of We Need To Talk: How To Have Conversations That Matter. She is a guest host for National Public Radio and has anchored numerous national programs including Tell Me More, Talk of the Nation, All Things Considered, and Weekend Edition. In her 20-year career in public radio, Celeste has interviewed hundreds of people from all walks of life. Through her work, she has learned the true power of conversation and its ability to both bridge gaps or deepen wounds. In a time when conversations are often minimized to a few words in a text message and lack of meaningful dialogue abounds, Celeste sheds a much-needed light on the lost and essential art of conversation. Celeste’s TEDx Talk “10 Ways to Have a Better Conversation” has garnered over 20 million views to date.