Featuring leading speakers from within and outside of the Industry, the Content Sessions bring you actionable and inspiring insight delivered on trends, opportunities, skills, best practices and personal growth; providing you with the means to inspire innovation, leadership and growth for you and within your own organization. Please visit frequently to see the details as they are added.

sunday, march 29

Molly BloomMolly Bloom

Entrepreneur and Bestselling Author of “Molly’s Game”

6:00pm – 6:45pm

Opening Keynote: Make Every Customer Feel Like a High Roller


Overview:

Molly Bloom didn’t know a thing about running a poker business when she was asked to set up the most exclusive high stakes poker game in Hollywood. She was faced with the daunting question: how do you create an experience that will keep the rich and famous coming back when they can go anywhere to play poker? Molly found if she built a unique customer culture, not only would players come back, the game would become so exclusive that everyone would want to be a part of it. In this exciting and informative talk, Bloom shows how she created an experience like no other for her players and how you can apply the same principles for creating an exclusive experience for your customers.

BIO:

Molly Bloom
Entrepreneur and Bestselling Author of “Molly’s Game”
Molly Bloom is an inspirational keynote speaker, entrepreneur, and bestselling author of Molly’s Game. She is best known for her memoir, Molly’s Game, which was adapted into an award-winning film of the same name by Aaron Sorkin. Bloom’s memoir chronicles her journey as a member of the U.S. Ski Team to college student and LA waitress to accidental entrepreneur, building and operating the largest and most notorious private poker game in the world. Her games featured hundreds of millions of dollars and players like Leonardo DiCaprio, Tobey Maguire, A-Rod, and Ben Affleck.

Bloom has appeared on numerous shows and in media outlets such as Ellen, Vice, The Los Angeles Times, NPR, Vulture, and has been asked to speak at Fortune’s Most Powerful Women, for companies like Blackrock Financial, SiriusXM Radio, and delivered the 2018 commencement speech at Colorado State University.


monday, march 30

John Boline, AIA | NCARBJohn Boline, AIA | NCARB

Vice President, Store Design, Starbucks

1:30 – 2:10pm

Starbucks

Content Session: Two Paths, One Journey: Creating a Compelling Future in Service to our Partners and our Customers

Overview:

John Boline firmly believes store design is the strongest physical expression of the innovative thinking and creative spirit behind the Starbucks brand. It is in his journey as an architect and global leader that he found his passion for bringing the Starbucks experience to the far reaches of the globe; as well as right here in Starbucks’ hometown of Seattle. Consumer behavior is changing rapidly, as are expectations of a for-profit company with a conscience. He explores the intersection of our customer and our partner (Starbucks employees) where John and team thoughtfully orchestrate the mission: one person, one cup, and one neighborhood at a time.

BIO:

John D. Boline, AIA | NCARB
Vice President, Store Design, Starbucks
John is forever curious and has fueled his life journey through design, travel, and new experiences as a licensed architect and innovator. He has had the opportunity to work and lead in countries as far reaching as India and Russia- with four of those years living in China, bringing the Starbucks brand to life. He strives to create a culture of performance and leads several design studios at Starbucks in their passionate pursuit of relevance as it applies to innovation, design, and operations of our stores. His favorite project is the next one, because it builds on everything that was learned before it!